Privacy Policy

Effective Date: March 11th, 2025

1. Introduction

Welcome to Fluomic ("Company," "we," "our," or "us"). We value your privacy and are committed to protecting your personal information in accordance with applicable privacy laws, including Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.fluomic.com) and purchase our products.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect and process the following types of information:

Personal Information: Name, email address, phone number, shipping and billing addresses, payment details, and other contact information.
Account Information: Login credentials and user preferences if you create an account.
Transaction Information: Purchase details, order history, and payment confirmations.
Device and Usage Information: IP address, browser type, device type, operating system, referring URLs, and pages visited.
Cookies and Tracking Technologies: Used for site functionality, analytics, and marketing (see section 5).

3. How We Use Your Information

We use the collected information to:

Process and fulfill your orders, including payment and delivery.
Provide customer support and respond to inquiries.
Send you product updates, promotions, and marketing (with your consent).
Improve the functionality, performance, and security of our website.
Comply with legal and regulatory obligations.
Conduct internal analytics and product improvement.

Each use is tied to a specific, identified purpose, and we only use your data with your clear, informed consent.

4. Sharing Your Information

We do not sell your personal information. However, we may share it with:

Service Providers: Partners who assist with website hosting, shipping, payment processing, marketing, analytics, and other operations. Some service providers may process data outside Quebec or Canada. In such cases, we evaluate the legal framework of the destination and implement safeguards as required by Law 25.
Legal Requirements: When required to comply with legal or regulatory obligations.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

5. Use of Cookies

Cookies are small text files stored on your device. We use them for:

Essential Cookies – Enable site functionality such as secure login and cart processing.
Performance Cookies – Help us understand website usage and improve performance.
Functional Cookies – Remember your preferences and enhance usability.
Marketing Cookies – Track user behavior and personalize advertising.

In accordance with Law 25, non-essential cookies are disabled by default. When you first visit our site, you will be asked to consent to the use of non-essential cookies. You can accept all, reject all, or customize your preferences.

You can withdraw your consent or update your preferences at any time using the “Cookie Settings” link in the website footer.

6. Data Security

We use industry-standard measures, including secure socket layer (SSL) encryption, firewalls, and access controls, to protect your data from unauthorized access, loss, misuse, or alteration.

7. Your Rights

As a user, and especially if you are a Quebec resident, you have the following rights under Law 25:

Right to Access: Request access to your personal data.
Right to Correction: Request correction of inaccurate or incomplete information.
Right to Deletion: Request deletion of your personal data, subject to legal requirements.
Right to Withdraw Consent: You may withdraw your consent at any time, without penalty.
Right to Refuse Profiling or Automated Decision-Making: We do not use profiling or automated decision-making, but if this changes, you will be informed and asked for consent.
Right to Data Portability: Request a copy of your data in a structured, commonly used digital format.

To exercise any of these rights, please contact us at info@fluomic.com.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Afterward, data is securely deleted or anonymized.

9. Privacy Officer

In compliance with Law 25, the person responsible for personal information at Fluomic is our CEO. For questions, complaints, or to exercise your rights, please contact:

Fluomic Privacy Officer
info@fluomic.com

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before submitting any personal data.

Fluomic
info@fluomic.com